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This is Zymego
Zymego is the booking solution that uses Intelligent Automation to medically safely match the right patient with the right appointment.
Fills appointments and reduces daily administration.
Zymego handles bookings and saves healthcare staff hours every day.
Customers about Zymego
We’ve reduced the number of unbooked appointments and the time our staff spends filling schedule gaps.
Besides the time savings we see with Zymego, we also have much happier patients.
We’ve made sure empty appointment slots turn into revenue instead of going unused.
We’ve reduced the number of voicemail messages from 4,000 per month to just 400.
Fewer cancellations when patients request a time.
Appointments are often cancelled because the time doesn’t suit the patient. If patients can’t find a suitable time in the rescheduling calendar, they can request preferred days and are then rescheduled automatically. This helps prevent cancellations.
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No booking calls with Zymego call
Patients who call can manage their bookings via keypad selection. No phone queues. No messages to listen to. No manual work.
•Patients who need to speak with you get through instantly
• Patients reschedule and cancel on their own
•Works with your current phone system
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Does Zymego fit with
our organization?
Zymego uses intelligent automation based on smart matching logic, developed in collaboration with numerous clinics. The right patients are matched with the right appointments according to the rules set by the clinic. These rules can be based on several variables, such as appointment type and practitioner.
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Frequently asked questions
Do I have to download an app to use Zymego?
No, you only need to log on to this Zymego website or via the link you received from your clinic. When you have identified yourself with BankID, you can reschedule, cancel and receive offers for earlier appointments.
What are the benefits of Zymego for me as a patient?
With Zymego, you can shorten your waiting time by getting offers for earlier appointments, when appointments become available because of other patient cancellations. Once you have logged in and signed up to receive offers for earlier appointments, you will receive notifications when appointments become available. In addition, you can easily reschedule and cancel your appointment. Some clinics also offer their patients the ability to book new appointments, linking to Zymego directly from their website or by sending out links, after you have been in contact with the clinic. Visit your clinic’s website to see what applies to them.
How can I be sure that my appointment has really been rescheduled or cancelled?
You always receive confirmation via text message and email if you have rescheduled or cancelled your appointment. If you have rescheduled your appointment, you can always see your new appointment on zymego.se.
How do you handle personal data?
We handle personal data in accordance with GDPR. Zymego has been developed with a strong focus on data security and continuously follows the latest security recommendations.