Minimise admin – maximise patient experience

As the manager of a specialist clinic, you know how crucial a smooth and efficient booking process is for both staff and patients. With Zymego’s integration with Webdoc, you can reduce administrative burden while offering a better patient experience. Bookings are automatically synchronised between systems, allowing you to continue working in Webdoc as usual, while patients manage their appointments online and access earlier slots when cancellations occur.

Automated bookings for more efficient specialist care

Webdoc is a widely used EPR system among specialist clinics in areas such as orthopaedics, gynaecology, dermatology, ophthalmology, and other fields. With Zymego’s integration, patient bookings are always kept up to date in real time – whether it’s a new booking, a reschedule, a cancellation, or an automatic reallocation of free slots. When a patient updates their appointment via Zymego, the change is instantly reflected in Webdoc – without your staff needing to do anything manually. If a patient cancels, the system can automatically offer that slot to others looking for an earlier appointment. When accepted, the slot is immediately updated in Webdoc. Everything happens smoothly and automatically, saving you time and resources.

Simple and secure implementation

Zymego is not a new system to learn – your clinic continues working in Webdoc as normal. All that’s needed is a short onboarding session, where we help you set up rules for appointment types and availability. Do you want all available slots to be filled automatically? Should patients only be offered earlier appointments with the same doctor, or can they see others too?
You decide – we tailor the solution to your needs.

Zymego works quietly in the background – you focus on your patients

Once integrated, Zymego operates seamlessly behind the scenes, keeping both systems continuously updated. This allows your staff to focus on what matters most – the patients – instead of manual appointment handling. No double entries, no errors – just simple, automated booking management.

Benefits of the integration

Reduced administration
The systems communicate directly, reducing the need for manual input and duplicate entries.

Fewer missed appointments
With easy access to bookable slots and automatic reminders, patients are more likely to attend – resulting in fewer DNAs,
‍
Improved patient experience
Patients can book and manage their appointments online, at a time that suits them. This increases accessibility, reduces waiting times, and boosts overall satisfaction.

‍Intelligent automation
When a slot becomes available due to a cancellation, it is automatically offered to other patients – helping you optimise capacity and ensure more patients receive care faster.

Frequently asked questions

How can we be sure that all appointments are handled correctly?

Through our advanced booking logic, Zymego can handle a wide variety of cases. You set up the rules that should apply to different appointment types and Zymego follows them. Since we are able to set up specific rules for each appointment type, we can ensure that all bookings are handled correctly, adapted to different types of requirements related to your appointments.

What kind of support do we get from Zymego?

We see all clinics as long-term partners, in this way we can help you and your patients in the best possible way. Zymego was founded as a response to the problems that one of our founders discovered as a doctor in his clinical work. Our goal is to create value for you, for your patients and for society at large. To reach that goal, our team is always close at hand and is responsive to how you experience our solution. We are constantly developing the solution and adding new smart features, which is why we place great emphasis on listening to the clinics that use Zymego. Your valuable suggestions for improvements help us provide the best possible service to you and your patients.

We already have a booking portal. Why should we use Zymego?

Zymego is the only solution that automatically fills late cancellations, working to the rules that you have set-up. We manage appointments and scheduling in a completely new way. Through very advanced booking logic, we can handle many more appointment types and complicated booking cases than most other solutions. In addition, we reduce the number of cancellations by offering patients a smart option where they can request days that suit them. All these features are completely unique to Zymego. However, it is perfectly possible to use Zymego in parallel with your current booking portal if required.

How do you work with data security and GDPR compliance?

We handle personal data in accordance with the GDPR and cooperate only with European IT providers for encryption and storage of personal data. In order to offer our customers and their patients safe and secure services, we continuously follow the latest safety recommendations. Furthermore, we have limited the handling of patient data to include appointment data only.

Integration with Webdoc